Frequently Asked Questions

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    Does the front page or log-in look odd to you?  Are any items distorted or seem out of order?  If so, please try using a different browser to view this site.  Older versions of Explorer are not supported in this application.  The best browser to view content is Google Chrome.  If this still does not work please contact us so that we can trouble shoot further for you.


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    1. Access CPE Portal URL at: https://unmpharmacyce.org
    2. Create an account under 'New Account Sign-up' [NABP ePID# needed]
    3. Navigate to 'Complete Live Activity Evaluations'
    4. Find your event title and date under your profession category
    5. Enter Access Code provided by your presenter
    6. Complete course evaluation
    7. Verify credit has been awarded by viewing your offical account profile with NABP. [there is no email confirmation of sucessful submission form NABP]

     

    CPE Credit will be submitted immediately via CPE Monitor. If any errors occur you will be contacted by email to obtain correct information. An email will be sent daily until all errors have been fixed. If any problems should arise please contact HSC-Pharmacyce@salud.unm.edu for troubleshooting.


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    Your NABP e-Profile ID is a permanent identification number that you need in order to receive credit for any ACPE-accredited continuing pharmacy education (CPE) programs. CPE providers will ask you to provide the e-Profile ID either when registering for CPE or when submitting participation data to the provider. Please note that currently the e-Profile ID is not required for non-ACPE accredited CPE; however, this feature will be added in the future.  The NABP has extensive amounts of information available on their website (https://nabp.pharmacy/programs/cpe-monitor/) explaining the program and the e‐PIN registration process.

    Please note: Even if you are not a pharmacist you still need this number to receive Pharmacy credit no matter what profession you are in (Nursing, MD, etc.).  Also note that it can take between 2 to 5 days for your number to be put into the CPE Monitor system.  You will want to wait to complete evaluations until this time frame has passed to avoid getting reporting errors from us.


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    You will need to request one on the NABP website at: https://nabp.pharmacy/ If you need help in creating your account or have questions, please contact NABP directly.  The UNM CPE Office does not have access to your e-Profile and its contents.

    https://dashboard.nabp.pharmacy/Login?splashUrl=Customer

    Additional instructions on how to request a ePID number.  https://nabp.pharmacy/help/how-do-i-create-a-new-e-profile-and-get-my-e-profile-id/

    Important Notice: If you request credit the same day that you request your NABP ePID# credit will NOT go through and an error will be returned from CPE Monitor.  It can take up to 5 business days for your number to be added to the system by CPE Monitor/ACPE.  We have no way to expedite this process between NABP and CPE Monitor/ACPE.

    Error emails will continue to be sent out until the ePID number has been added to their system and then subsequently resubmitted by ours [resubmissions occur daily at midnight]. 


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    There could be multiple reasons why this is occuring:

    1. You have either NOT provided a NABP ePID# or DOB

    2. You have provided the incorrect NABP ePID# or DOB in your account.

    3. You have have not registered with CPE Monitor yet- this is a required step.  You can find more information on how to do this at: http://www.nabp.net/programs/cpe-monitor/cpe-monitor-service
    4. You requested a NABP ePID# with-in the last 5 days

    5. There was an error on our part.

     

    What to do next:

    1. Verify your NABP ePID# and DOB is correct

    2. Correct any wrong information
        • Log-into your account and navigate to "Update your Account" Verify your information and update any errors found or insert any missing information.  Make sure to click on "Update Account" to save

    3. Register your account with CPE Monitor if you have not already done so

    4. Wait 5 days from the date of requesting a new NABP ePID# for credit to be accepted by CPE Monitor.  During this time, you will receive automated emails about the submission errors.

    5. Inform us of the error received so that we can fix it ASAP.

     

    Additional Information:

    • When viewing your transcripts the error will be listed at the end of listing, in addition to a daily email being sent. 
    • If you do not find any errors, please double check your ePID# via NABPs website in the event you have written the number down incorrectly, transposed a number or left one out. 
    • Your credit will be automatically submitted at midnight once a change is made in your account. If you would like the credit submitted sooner, we can manually submit it for you - just email us to request. 
    • If you no longer receive any error emails and your transcript no longer shows an error message, your credit was successfully submitted and you should be able to view your credit in your NAPB profile.

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    There could be 2 reasons why this is happening:

    1. If you request credit the same day that you request your NABP ePID# credit will not go through and an error will be returned from CPE Monitor.  It can take from 2 to 5 business days for your number to be added to the system.  If this is the case, credit will be automatically submitted daily until your number is in the system and it has been accepted.  At that time, the automated error emails will stop being sent.

    2. After you apply and receive your NABP ePID# you are also required to register your number with CPE Monitor.  Instructions were emailed to you upon creation of your number indicating this.  The following information is provided on this subject at: https://nabp.pharmacy/programs/cpe-monitor/

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    "To view and track these credits, you must first set up an NABP e-Profile, obtain your NABP e-Profile ID, and register for CPE Monitor. You may do so by clicking on the "Log in to Your e-Profile to Access CPE Monitor" link below. ACPE-accredited providers will ask for your e-Profile ID and your date of birth in order to properly record your CPE credits through the system.


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    Did you complete all of the questions for the Evaluations? Did you receive a passing score? All evaluations need to receive a minimum of 70% of questions answered.  Only evaluation questions that have a asterisk (*) next to it is REQUIRED, the rest are OPTIONAL questions and will not count against  you if left blank or unanswered.  Any open field questions do not count against you if not filled out. You will have 2 chances to complete the evaluation, please try again.  If that doesn't work please contact us [the sooner the better as there are only 30 days to submit and/or fix any problems]


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    Please allow 48 hours for your credit to show up in your account, in some cases it may take longer for processing. After 24 hours if you still do not see your credit please contact us so that we may look further into why this is occurring. NABP will likely need to be contacted if we have not received any errors on our end.  Another possibility is that something is wrong with your account information provided and we received an error when submitting your credit.  Credit is submitted at Midnight each day.


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    Under 'Account History' is a listing of all the programs you have completed an evaluation for with UNM.  You can click on each individual link to view the Certificate.  A Certificate of Completion is provided as a courtesy and is NOT considered an offical transcript, but rather a listing of your requests for credit. 

    • To view your official CPE transcript, please log-into your NABP profile to view. 
    • The listing under 'Account History' should NOT be used to submit credit to your State Board.

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    You will receive program access instructions, including a access code immediately upon purchasing via email.  You will not be able to complete any questions or the evaluations until the day the event takes place.  In some instances the questions will be posted in a PDF file prior to the event so that you can review them or take them with you to the event.  If permission has been granted to us, we will also provide slides to the presentation for your educational use only.


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    There may have been an error when creating your account.  If you try to create another account with the same email address and you get an error you will need to contact HSC-Pharmacyce@salud.unm.edu so that your profile can be completed manually by the Administrator.  You will not be able to view any of the page contents until your profile required fields are completed.


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    Please request a new password by accessing the "SEND ME MY PASSWORD" link or click on the link on the front page. If you do not receive an email with-in 5 minutes contact us so that we can change this for you manually.


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    All evaluations need to receive a minimum of 70% of questions answered. Any open field questions do not count against you if not filled out.  You will have 2 - 3 chances to complete depending on the program.  Details will be listed in regards to how many changes you have.  If you exceed this, you may request one additional chance to pass.  In certain courses an additional fee will be required in order to receive additional chances to pass.  The fee will be listed if you have exceeded the tries.  Please email us with your request for a reset. Include your name, event title and date.


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    You may contact us at HSC-Pharmacyce@salud.unm.edu at any time with concerns about errors or requests for information.


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    All programs are availiable to complete for 30 days ONLY.  If you have missed this time frame, we may be able to still award you credit if you contact us ASAP to request a late submission of credit.  If the event has been over 60 days, we are unable to make any exceptions to this due to an ACPE regulation that prevents us from submitting credit.  There are no exceptions to this rule.


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    Do you see an error on your transcript? (incorrect hours, title or date) Please contact so that we can fix this error for you. It sometimes happens, we are only human and occasionally a finger slips.  When in doubt ask, we are happy to answer questions or clarify anything. 


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    CPE Monitor is a collaborative service from The National Association of Boards of Pharmacy (NABP) and Accreditation Council of Pharmacy Education (ACPE) that provides an electronic system for pharmacists and pharmacy technicians to track their completed CPE credits. It also streamlines reporting and compliance verification for participating boards of pharmacy. CPE Monitor is a collaborative service from NABP and ACPE that provides an electronic system for pharmacists and pharmacy technicians to track their completed CPE credits. It also streamlines reporting and compliance verification for participating boards of pharmacy. CPE Monitor is a collaborative service from NABP and ACPE that provides an electronic system for pharmacists and pharmacy technicians to track their completed CPE credits. It also streamlines reporting and compliance verification for participating boards of pharmacy.  https://cpemonitor.acpe-accredit.org/